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Terms & Conditions

This terms and conditions was last modified on 10th January 2020 is a leading business to Business an online marketplace creating a cross-border trade platform and committed at helping Africa continent manufactures owners to do e-Commerce by developing B2B services through serving the wholesaler customers towards end user customers directly on global scare.


We enable and empower business owners to do e-commerce and connect manufacturers with suppliers towards end-user customers to buying and selling their products online globally. 


We increase the presence of Rwanda goods and services in international markets. ATradezone has been providing a sustainable digital solution to help the business continue buying and supplying essential goods remotely and continue fueling Rwanda’s economy and Africa as well.


We reduce transaction costs, shorter customs clearance times, and we have  better supply chain management which offer firms the possibility of reaching new markets and new customers, enhanced productivity, increased inclusiveness, and greater consumer choice.


2 General Terms and conditional

2.1 Description on primary user of the system

User No1: Manufactures: Those are the manufacturing enterprises that make goods on large scale using machinery and sells goods in large quantities at low prices to wholesalers.User No2: Distributor/ Wholesaler: This can be person or company that buy goods in large quantities at low prices and sell them to retailers.

User No3: Retailers: This can be person or company that sell goods in small quantities at low high and sell them to customers.

 User no 4: visitors: This can a person that is willing to buy any goods from the ATradezone market place. 


These terms set out the terms and conditions attached to the use of this website. Mobile app for the purchase of goods by customer from ATradezone as well as visitors to the site who don’t make purchase, please read the terms carefully. By using or accessing the site, mobile app you are agreed to be bounded by these terms in their interiety and we shall be no liability failure of any one to correctly enterprise the terms. However, ATradezone shall provide any clarification of any of the terms, and we shall respond to any such queries if addressed to the address set out in the contact us section at the site.


2.2 Provision of the market: Anyone can access the market whether the wholesaler, retailer or the customers depending on the quantity of the goods the person want. We provide the platform with manufactures and connect the customers to our agents or the agents already in place of different manufactures to easy the trade. Product can be ordered by using the platform or our Mobil app and receive directly the delivery of the product. The person making order may be asked the certain information relevant including without limitation our full information. The provisions of the ‘privacy’ section of these terms shall apply to the provision of such information. Excluding of the liability ATradezone shall not be liable for any consequences that may arise from the customer (buyer) using products purchased from the site, manufacture and the customer will be solely responsible for doing necessary to ensure that the product purchased are suitable for them. The customer is encouraged to read manufactures instructions carefully with regard to usage of the product, and ATradezone shall not be liable for product not meeting a customer’s need but the seller (Manufacture). Furthermore ATradezone will not be held responsible for the loss of the loss or damage of whatever nature resulting from caused by loss, unauthorized use, damage, sale or manufacture of the product.


2.3 Usage of the term

The terms are subject to change at the discretion of ATradezone and ATradezone shall indicate such amendments by posting a notice on the site, mobile app on any updated terms. The update terms shall become effective upon being posted on the site and continued use of the site by the all the users and shall constitute a formal acceptance of the new terms. ATradezone shall bear no liability for the failure of any person to be aware of any updated terms or any person’s failure to interpret the updated terms correctly.


2.4 Pricing

The price each product are set out on the section of the site that feature the relevant product. Such prices are subject to change but the seller and ATradezone shall not change the price for the product that has already been paid for by a customer. You hereby acknowledge that it is the obligation of the customer to determine the current prince of a product.



Atradezone shall safeguard the privacy of customers and visitors to the site, mobile app and platform will keep all such visits, requests information, any use of the site, platform or any purchase of the products confidential. However, ATradezone will collect information from all the users to the site, and Mobil app for the purpose of our records and to ensure that we provide the best possible online experience for those visiting our platform. For avoidance of doubt, this section shall apply to all visitors to the site, mobile app, and our platform even if the visitor has not created the account. ATradezone shall not provide such information for the unauthorized party.


2.6 Cancellation

An item might be canceled up utile payment has been processed, the product I considered purchased and subject to conditions related to purchased as set out in the terms.

Intellectual Property

ATradezone shall remain the owner of all logs, brands, slogans and content posted on the site, Mobile APP and such intellectual property shall not be used by a third party without the permission of ATradezone.


2.7 Returns policy

All returns must be postmarked within Fourteen (14) Days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached from the seller. After the approval of the request.


2.8 Refunds

After receiving your return and inspecting the condition of your item, the seller will process your return or exchange. Please allow at least Seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.


2.9 How we share your personal data

We may need to share your personal data with third parties for the following purposes:

Sale of products and services: In order to deliver your products and services purchased on our marketplace from third parties, we may be required to provide your personal data to such third parties.

Working with third party service providers: We engage third parties to perform certain functions on our behalf. Examples include fulfilling orders for products or services, delivering packages, analyzing data, providing marketing assistance, processing payments, transmitting content, assessing and managing credit risk, and providing customer service.

Business transfers: As we continue to develop our business, we might sell or buy other businesses or services. In such transactions, customer information may be transferred together with other business assets.

Detecting fraud and abuse: We release account and other personal data to other companies and organizations for fraud protection and credit risk reduction, and to comply with the law.

When we share your personal data with third parties we:

Require them to agree to use your data in accordance with the terms of this Privacy and Cookie Notice, our Privacy Policy and in accordance with the law; and

Only permit them to process your personal data for specified purposes and in accordance with our instructions. We do not allow our third-party service providers to use your personal data for their own purposes.


2.10 Your legal rights

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to access, correct or erase your personal data, object to or restrict processing of your personal data, and unsubscribe from our emails and newsletters.


2.11 Contact information

Please if you have any question about these terms, please contact us through the contract details listed on our website and Mobile app.  We endeavor to reply to any queries as soon as possible.